PairNow is a real-time voice and video calling platform for adults in India. Safety isn't a marketing surface here — it's how the product is built. Below is exactly what we do, what we don't do, and how to reach a human when something goes wrong.
Last updated: 13 August 2026Each commitment below is enforced by code, contract, or law — not by a promise on a page. If any of the six ever falls out of alignment with what's shipping, this page gets updated the same day.
Every host on PairNow completes government-ID KYC — PAN + Aadhaar-based verification — before their profile is visible to anyone. No exceptions, no "verify later" grace period.
Every report reaches a human being. No triage-bot black-hole. Our internal service level:
Voice and video streams travel over DTLS-SRTP encryption — the same in-transit standard used by WebRTC and every mainstream calling app. Media does not sit unencrypted on any wire between you and the other person.
Every recharge and every payout moves through Cashfree Payments — RBI-authorised as a Payment Aggregator (PA) and Payment System Provider (PSP), and PCI-DSS Level 1 certified.
Safety controls are always one tap away from wherever you are in the app — the call screen, a chat, a profile, the home feed. No menu spelunking.
PairNow does not sell your data. We do not run ad networks on top of it. We do not embed third-party trackers in the app.
If something isn't right — during a call or after — you have four ways to reach us. All of them go to real people.
Tap the ⋮ menu on the profile, chat, or call screen → Report. Choose a category, add a note, send. You'll see a confirmation with a report ID.
If you're actively uncomfortable, block ends the interaction immediately. You can then report at your own pace — the block does not depend on the report going through.
Write to support@pairnow.in from any email address. Include a screenshot if you have one. If it's a safety-critical issue, put URGENT in the subject.
If a support response hasn't resolved your issue, our named Grievance Officer is available for formal escalation under India's IT Rules 2021 — details below.
What happens after you report: the report enters a moderator queue and is acknowledged within 15 minutes. A trained reviewer examines the reported behaviour against our Community Guidelines. Action — warning, restriction, suspension, or permanent removal — is decided within 24 hours for non-critical cases and within minutes for safety-critical ones. You are notified of the outcome by in-app message and email.
India's Intermediary Guidelines (Information Technology Rules, 2021) require every significant social-media intermediary to name a Grievance Officer and publish their contact. Here are ours.
Grievance Officer · Nxtspacelabs Private Limited
Formal escalation channel for complaints regarding content, safety, harassment, privacy, and platform decisions. Complaints receive an acknowledgement within 24 hours and are resolved within 15 days of receipt, in accordance with Rule 3(2) of the IT Rules 2021.
PairNow cooperates with lawful requests from Indian law-enforcement and judicial authorities. Requests must be routed through the Grievance Officer channel above, on official letterhead, citing the statutory provision under which information is sought (typically Section 91 CrPC / Section 179 BNSS, or IT Act procedures).
We disclose the minimum data required by the specific request. We do not disclose bulk data. Where legally permitted, we notify the affected user of a request received about their account.
PairNow is rated Mature 18+. Accounts are created only by users who confirm they are 18 or older. Any account discovered to belong to a minor is removed on detection, and associated data is purged under our safety-driven data-minimisation policy.
The Digital Personal Data Protection Act, 2023 gives every Indian user a set of rights over their personal data. PairNow honours all of them:
PairNow acts as a Data Fiduciary under the DPDP Act. Personal data is processed only for stated purposes, retained only as long as required, and not transferred outside India except where explicitly permitted under the Act.