™1. Email support
Email: support@pairnow.in — open in your email app
Write to us about your account, Butterflies, payments, calls, or anything else about PairNow. To help us find your account and understand the issue, tell us your PairNow display name, what happened and roughly when. For a payment, include the order ID or payment reference.
Keep it safe Please don't send us your OTP, UPI PIN, card number, CVV or any password. We don't need them to help you.
2. Help & Support in the app
In the PairNow app, tap Profile in the bottom bar, then Help & Support. This opens PairNow Care, a support assistant that can answer common questions about your Butterflies, payments, calls and withdrawals, using your own account details.
If the assistant can't sort it out, it can pass your issue to our team by raising a ticket. You'll find our replies under Your tickets on the same screen.
3. Payments and refunds
Money debited but Butterflies not credited, or charged twice for the same order? Refund requests are handled only by email to support@pairnow.in, within seven (7) calendar days of the transaction. What to include and how long it takes are set out in our Refund & Cancellation Policy.
You can see your recharges, with their order IDs, in the app under Profile → Payment History.
4. Report a user or a safety concern
- During a call: use the report option on the call screen. Choosing Report & Block ends the call and blocks the other person.
- On a profile: tap Report on the person's profile.
- Child safety: anyone can report suspected child sexual abuse or exploitation to grievance@pairnow.in. See our Child Safety Standards.
If someone is in immediate danger, contact your local emergency services first.
5. Grievance Officer
If you have a complaint that support hasn't resolved, or a formal grievance under the Information Technology Act, 2000, the IT Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 or the Digital Personal Data Protection Act, 2023, write to our Grievance Officer:
| Grievance Officer | Mr. G. Uday Sai Nath |
| Data Protection Officer | Mr. G. Uday Sai Nath |
| grievance.officer@pairnow.in — open in your email app |
As set out in our Terms of Service and Privacy Policy, complaints to the Grievance Officer are acknowledged within 24 hours and resolved within 15 days of receipt.
6. Company details
| Legal name | Nxtspacelabs Private Limited |
| Brand | PairNow |
| CIN | U62011TS2026PTC218876 |
| Registered office | H No. 1-60/8/A & B, 3rd Floor, KNR Square, Gachibowli, Hyderabad, Rangareddy, Telangana – 500032, India |
| Customer support | support@pairnow.in |
| Company enquiries | connect@nxtspacelabs.com |
Written notices may also be sent to the registered office above.